Cancellation and Refund Policy are applicable only for Online Booking for ‘Talk to Therapist ‘Personal Sessions and Online Group Wellness therapy and Programs. For Direct Sessions and Corporate Programs & Services , Payments are directly paid to to Kriyasakthi Talent Empowerment Solutions OPC Private Limited Bank Account, or UPI payment (GPay, PayTm , ect.) without using a third party payment gateway.
About Fees and Payment Policy
KriyaSakthi Talent Empoerment Solutions OPC Private Limited, here after referred as ‘KriyaSakthi’ has
Cancellation and Refund for Single Booking made or Payment made towards Single (One) Session .
An Online Therapy or Counselling session is booked after blocking the time of the therapist or counsellor, where Kriyasakthi accepts the terms and conditions of the service agreement with the Therapist or counsellor. In case the request for Cancellation or Reschedule is requested from the therapist end, Refund will be automatically initiated within 24Hrs for the client. In case the client have not intimated 24hrs Prior to the scheduled appointment either through Email (info@kriyasakthi.com) or by creating a reschedule or cancel request in our website – client login in portal, the client will have to pay if don’t show up for the scheduled appointment and refund cannot be initiated in this regard.
Any request to reschedule within 24 hours of the appointment or failing to turn up is Chargeable amounting to non- refundable cancellation of the session.
We understand any emergency situations of the client , that arises within 24 Hours of the appointment , In that case , we request you to inform 6 Hours prior to the appointment, where refund can not be made but we will help you reschedule the appointment after confirming the availability of the counsellor or therapist, which is chargeable amounting to non-refundable cancellation of the session but can be rescheduled. Any cancellation within 6 hours from the appointment cannot be Rescheduled and is chargeable and non- refundable.
We provide full flexibility for timely rescheduling 24 hours prior to the appointment. Users have the option to reschedule booked appointments twince beyond which they will have to take the session or cancel it with a deduction.
If our counselor cancels the appointment anytime before the appointment, the user will have the session credit to their account (No deductions will be made in such cases irrespective of the time of cancellation.
In case of any technical failure from the counsellor , within 15 Mins of the start of session , the session can be either rescheduled or cancelled based on the client choice. The Counsellor will be providing an appointment to reschedule in that case. It is advised that, the client should make sure that technical failure due to network or internet are not met at their end, and have to plan according that connectivity during a call is not lost due to these issues.
Cancellation and Refund for Package scheme Booking made or Payment made towards Muti Session under Gold, Diamond and Platinum package plans.
User or the subscriber who have subscribed for our Package will have the following flexibility to
If a session is cancelled before 24Hrs of the appointment, the user or subscriber will have three options.
When a user had purchased a subscription plan or package for multiple sessions, it is mostly given on a discounted price. For example, if a user had purchased 3 sessions for Rs 2400, and the standard price per session is Rs 999. If the user had used 2 out of 3 sessions and claims a cash refund of one unused session, which he/she wants to cancel. In this case, the cost of 2 used sessions will be calculated based on the standard individual session rate, that is 2 * 999 which amount to Rs 1998 and the remaining amount (2400 -1998), Rs 402 will only be refunded as a cash credit.
The balance or un booked session by the user can be booked with any therapist in validity period of the subscription plan or package or can refunded into the e wallet .
For other queries or Grievance ,mail us to info.kriyasakthi@gmail.com or info@kriyasakthi.com